Refund policy

Refunds and returns

The 60-day guarantee. If Barakah Co. isn't for you, email care@barakahwellness.co within 60 days of your order being delivered and we will refund you in full. Opened pouch or not.

You do not need to send anything back, and you do not need to justify the request. We would rather you kept your money than kept a product you don't want.

The 60 days run from the date of delivery, not the date you ordered, so the shipping time never eats into your guarantee.

How to claim. Email care@barakahwellness.co with your order number. We answer within one business day. Refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank.

Damaged or incorrect items. Email us a photo within 14 days of delivery and we will send a replacement or refund you — your choice. Nothing to return.

Parcels that never arrive. Covered by our shipping policy. In short: if you are past 20 business days from dispatch, or tracking has not updated in 10 business days, contact us and we will chase the carrier. If the parcel is confirmed lost we replace it or refund you in full.

Exchanges. We don't run exchanges. If you want a different product, we refund the first order and you place a new one — it's faster and you're never out of pocket in the meantime.

Subscriptions

Cancelling. You can pause, skip a delivery, change your delivery date, or cancel your subscription at any time from your account, without emailing anyone. Changes take effect immediately and apply to your next scheduled order.

Timing. Cancel or skip at least 24 hours before your next scheduled delivery date to stop that order. If an order has already been processed when you cancel, that order still ships — and it is still covered by the 60-day guarantee, so email us and we will refund it.

Renewals. Subscription orders renew automatically at the interval you chose until you cancel. We email you before each renewal. Prices are shown at checkout and will not change without notice to you first.

Discounts. Subscription pricing applies for as long as the subscription is active. Cancelling and resubscribing later does not carry the original price over if pricing has changed.

Contact

care@barakahwellness.co — we answer within one business day.

Barakah Co., Melbourne, Australia.