Help Centre
Questions, answered properly.
No deflection, no results may vary boilerplate. If the honest answer is we don't know yet, that's what you'll get.
The product
About the collagen
What exactly is in the pouch?
Hydrolysed bovine collagen peptides. That is the complete ingredients list — no fillers, no sweeteners, no anti-caking agents, no flavouring. 300g per pouch, 30 serves, 10g of Type I & III peptides per serve.
How do I take it?
One scoop, once a day, in whatever you're already drinking. It dissolves in hot and cold liquid — coffee, tea, water, smoothies, laban. It's unflavoured and won't thicken or gel at this dose.
There's no need to cycle it and no particular time of day that works better. The only thing that matters is that you take it consistently.
How long until I notice anything?
Honestly: most people notice nails first, usually somewhere around week three to four. Hair and skin take longer — the research generally runs 8 to 12 weeks before measuring outcomes, and that matches what our customers report.
If you're four weeks in and feeling nothing, that's normal and not a reason to stop. If you're four months in and still feeling nothing, email us and we'll sort you out.
Why 10g when other brands say 20g?
Because 10g a day is the dose used in most of the clinical literature on skin elasticity and nail growth, and it's the dose we can stand behind.
Larger scoop sizes make a pouch look better value per gram while burning through it twice as fast. We'd rather give you an honest serve and a pouch that genuinely lasts a month.
Can I take it while pregnant or breastfeeding?
Collagen is a food protein and is generally considered safe, but we're not going to give you medical advice on the internet. Please check with your doctor or midwife first — and the same goes if you have a kidney condition or are on medication.
Is there a taste?
Very little. Unflavoured collagen has a faint savoury note that most people stop noticing within a few days, and it disappears entirely in coffee or anything with fruit in it. If you're sensitive to it, hot drinks mask it best.
Subscriptions & delivery
Orders, shipping and cancelling
What do I get with a subscription?
15% off every order, free shipping every time, and a pouch that turns up before you run out. You can pause, skip a month, change your delivery date or cancel entirely from your account.
Is cancelling actually easy?
Yes. It's a button in your account — no email, no phone call, no retention script, no are you sure five times. We would rather you leave easily and come back later than feel trapped.
When does my order ship?
Within one business day from our Melbourne warehouse. Australian metro orders typically arrive in 2–4 business days, regional 4–7. International varies by destination and you'll get tracking either way.
Do you ship internationally?
Yes, worldwide. Prices display in your local currency at checkout. Any customs duties or import taxes are set by your country and aren't included in what you pay us.
What if I don't get on with it?
Email us within 60 days and we'll refund you, opened pouch or not. You don't need to send it back and you don't need to justify it — if it isn't for you, keeping your money would be a strange way to build a brand.
Halal
Certification and sourcing
Can I see the halal certificate?
Yes. Email us your batch code — stamped on the back seam of the pouch — and we'll send the facility's current halal certificate plus the certificate of analysis for that exact batch.
Where does the collagen come from?
Four family-run, grass-fed cattle stations — three in the NSW Northern Tablelands and one in Southland, New Zealand. Same properties every year. Processed under zabihah conditions in an accredited facility with standing supervision.
Is any part of it porcine?
No — not in the collagen, not in the processing aids, and not anywhere in the facility on any shift. This is the constraint that makes halal collagen genuinely difficult to produce, since most of the world's supply is porcine.
Is it tested?
Every batch, by an independent NATA-accredited laboratory: heavy metals, microbial load, moisture and peptide profile. A batch that fails is destroyed rather than blended into a passing one.
Still reading?
That's everything we'd want to know too.
One pouch, thirty serves, and a 60-day refund if it isn't for you.
Shop Halal CollagenFree shipping on every subscription · Cancel anytime